Was talking with multiple sales on the 2020 Lincoln navigator L in black. We started talking on Tuesday. My credit was hit we agreed on some terms today Friday. As soon as i hung up I the following text. I told them at the beginning that I was looking at a navigator at an other dealership also. I feel like sales was failing to disclose the seat tear until the end in hopes of me just agreeing. Not a good look and can not recommend a team like this. Edit: I thought well maybe i didn't see something in the pictures of it so I went back and looked. Can't see any damage in the pictures so no wonder they waited until the end to tell me.

I brought my ram 1500 in for a shuttering/misfire I was having. They found the front left coil pack shorted. I decided not to have them replace it because of insurance, not covering it. When I picked up the truck, the coil pack bolt, was no longer there, and the engine cover had been just thrown back on to the engine, and not put back in place. The service girl, (Jess) that checked me in, kept me informed, and was FANTASTIC, but the tecks in the back, seemed to care less about installing, what they removed.

Sam was super helpful and nice to work with, will definitely be referring people to see him.

First time to utilize Service on my Ram. Very satisfied and would recommend to anyone. Thank you Shottenkirk!

I have had so many issues with this dealer. The main issue I have had is they have tried 2 times to hold my temp tag hostage. I actually had to have an argument with the sales manager in the middle of the show room to get it extended past a few day. When I return back to Texas later this month, I plan on investigating to see how legal this actually is. The manager only extended the tag because I threatened not to sign paperwork they screwed up on. Do yourself a favor. Go somewhere else.

I recently took my 2018 Ram in for service and was delight. My service Advisor was Dustin Kelly. What a great asset he is for the service department. He was very honest and made the Dealership a great experience. Thanks Dustin!!!!

Cleveland “ The Southern Gentleman” gave me the ultimate care buying experience! He was super professional and knowledgeable. Made the whole process very easy and smooth. Highly recommend working with Mr. Suttles.

Shottenkirk was by far the best no pressure. Positive people. professional team attitude. Kindness radiated from all involved. YES. I will be back to buy another truck from the team at Shottenkirk Ram truck. David. Logan.syi. Chris. Shawn. Thank you. The deal of the centery. Your friend. Charlie.

Great customer service prompt service

I’ve never had such a helpful group of people when getting a car from a dealership than my visit here. Exceptional customer service from Cleveland, Sean and Albert. I can’t see me getting a vehicle from anywhere else in the future and will be recommending them to anyone I hear of needing a car in the area.

Panda thank you so much for my 1st car purchase all by myself you are the best and helped me more than most

The service was great, thanks for all you do for CCSD teachers!

I want to take out the time to thank Melissa, Randy, Albert, Bill and the Shottenkirk team!!!!! For a wonderful job of helping me purchase a great car!!!! The team was so Awesome!!!!! I was very happy to purchase a car here…… Your friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. Keep up the good work!

Had to drop the truck off for some electrical repairs. Jessica noticed how scratched the truck was and told me the detail guys could get it out. She texted me and asked if she could keep the truck an extra day so the paint guy could work on the scratches. It was worth it, they did an amazing job and the truck runs and looks great. Thank you to the service department. Great job

Great customer service experience today. Friendly and knowledgeable customer service team. Excellent communication and fast service. Highly recommend this dealership.

Jess was great! took a while to get the parts but that wasnt her fault

It has been very frustrating to deal with this place. The minute you need your car serviced, it’s a total nightmare. Bought my first jeep from them in 2021, after almost a year of having it, it started leaking oil bad. We had purchased their warranty but when we tried to have them pay for the repairs, they wouldn’t do it, so I had to pay $1200 out of pocket to get it fixed at the mechanic shop. Paid that jeep off 2 years earlier and traded it in for a newer one back in October 2024. Richard, the sales guy was good, no issues with him. At the finance department we were talked into purchasing their $3000 dollar warranty since this was a newer vehicle and it was supposed to be worth it… well; the auxiliary battery light came on, and it was also leaking oil. I brought it down to get it serviced and they said it was actually the main battery. I took it to AutoZone to get checked and turned out it had a 2015 battery on it and it was bad. I had to purchase a new one… Shottenkirk did the oil change which of course I had to pay and it was double the price that I normally pay at Ronnie Thompson 😤 for the works package. Drove the jeep back home and less than a week later the check engine light comes on, took it to AutoZone and it was the oxygen sensor and that it’s not recommended to drive your car until the sensor is replaced or it will damage your fuel lines and catalytic converter. I brought it down again to get it repaired, they had it for a week, and called me today to let me know it’s ready to be picked up and that everything was checked and fixed and that I had a deductible of $100 dollars after running it through the Ethos insurance. When we purchased the car and the insurance, no one mentioned anything about a deductible and us having to pay anything out of pocket. What is the point of you paying for a $3000 warranty if the minute you try to get your car serviced for something that it’s supposed to be covered, you’re going to have to pay more money for a “deductible”. Save yourself a headache and money and go somewhere else. Oh, and by the way, my husband purchased a truck with me at the same time that I purchased this jeep and his truck had so many issues that I can’t even remember. We are beyond frustrated with this place.

Robert Butler was awesome! Made buying my Jeep painless. I highly recommend him & Shottenkirk dealership

Even though it took a while to figure things out? I do appreciate the work, time and effort to sort out my issue. Lizz was great. The tech who worked on it was great too.

These people are nothing but liars . They will say anything to sell you a car . If there was an options for 0 stars they have it . I would have any car inspected by a professional . They say they run it through a 90 point inspection but they don’t . Their service and techs aren’t much better . Buy at your own risk .. but beware . I wouldn’t buy from bear or Richard .

I had to return due to them not putting in the correct info. I had codes coming up on the dash after their work. I went in for a recall. It took a good while longer than they said it would and I then had to return. Everyone was very pleasant but no one said they were sorry for my having to come back.

Just a great bunch of people and got me up and running in no time 🙂

I purchased a car from them back in 2022. We purchased the extended warranty with them just to have extra protection. We ended up selling the car in 2023 and contacted them to fill out a warranty cancellation form. William Harrell emailed us the form pretty quickly. We responded, filled out the form and send it back. Since then we have emailed William 7 times with no replies. We called his number and get no calls back nor answers. Do not buy from them if you'll ever need something done outside of buying the car.

Jess my service writer went above and beyond. She kept me informed constantly throughout the service process. A+++

Bill Harrell made buying my truck an easy process. He is your go to finance manager. You won’t be disappointed. Edit: Had to take my truck in for some repairs, Dustin in the service department went above and beyond to make sure I was taken care of and happy with my repairs. He updated me along the way as well.

The staff (Everyone) was very welcoming and quick to address any need or question that I had. My experience with the dealership was A+.I had an issue that needed the attention of Dodge/Chrysler and THEY, not Shottenkirk, were very slow in responding and my vehicle was very slow to be repaired. I was given updates almost daily until I picked my truck up. I will most definitely buy from here again and will send my friends and family. I live 1 1/2 hours away and have no problem making the drive for this dealership!!!!!!!

Great dealership!

Excellent customer service. They took great care of me and my vehicle. Looking to purchase a new vehicle from them soon!

Had a warning light on my dashboard about the stop start so I called Austin yesterday afternoon. He told me to come as early as possible on a Saturday. I was there 730. He got me right and took care of me. Had to replace the auxiliary battery which was called for.

Robert Butler was one of the nicest salesman ever to work with ..I would definitely use this dealership again..Great guy and service

Jess in the Service Dept was just awesome! She was very helpful from the jump and then kept us posted by text with any updates and progress!! We were very happy with their service!!

Search the entire USA. Robert Butler is the man to see . Drove all the way from Chicago. I'm referring him to friends and family and I live 10 hours away.

Robert Butler was the best

Robert Butler was a great help!! Understood our needs and got us through the process smoothly!!

My son in law had great things to say about this dealership so when purchasing a used Promaster brought it in for prepurchase inspection. Was pleased with the process. Professional, timely. Will have the repairs needed done here as well.

Always great

My review and opinion. This process was long and Panda in no quitter. He kept going in between us and the manager and did come up with a solution we could live with, I have to admit Panda is a very patient person with integrity

I have nothing but great things to say about this place. From start to finish, Sam took the time to really hear me out on what I was looking for and needing. The staff here are excellent and professional. This is the 2nd vehicle that I have purchased from them, and each time, it has been a great experience. I will continue to go back to them for all my vehicle needs. I would definitely recommend coming to this location!

Tried trading trucks and they owed me money. Drove 3 hours one way. salesperson told me they’d have a check, business manger said 2 days. they following is from their manager chad. Good to know how they do business. you’ve been warned No that is ok, if you decided you were going to leave a review based on what happened, perhaps we do not want to earn your business. I am the Pre Owned Director and told you exactly how long it would take to get your check. I did not mince my words at all. Yet you decided to act the way you did based on what a sales person who has been in the business less than 3 months told you. That is ok, and it is your choice. It is also our choice who we do business with. We are a pillar in our community and do things fair, as we showed you great patience. You were supposed to be here days before, and we held the vehicle so no one else could purchase it, and you showed up and acted flippant about everything. Also your choice. I hope the very best for you in 2025 , we will not be doing business.

Would like to say Thanks to Logan, Albert and the other gentlemen that assisted my wife and I on the purchase of our 2023 Dodge Challenger T/A. My wife had spoken with Logan by text and over the phone about the car and as soon as we arrived they all three came to greet us and let us know our experience would be a good one. We were very happy with the experience. We really like the Challenger T/A too!

We went out looking for a tow vehicle for our RV. Stopped at Shotenkirk Jeep in Canton, Ga. ran into Panda 🐼 he is an incredible person. We all know the whole car buying experience can be long and we test drove several Wranglers and finally settled on the white one. Panda and the entire team were amazing we traded both vehicles in for one as we’re about to retire and hit the big road. Randy, aka Panda kept us entertained and happy throughout the entire day’s process, I just hope he made a good commission for spending an entire Saturday with us while we searched for our new (used) Jeep Wrangler, so let the adventures begin!!! Thanks Panda and team❣️

Car stopped and the service team communicated well with me through the whole process, and the cost was 59.00 dollars ended up being blown fuse. The service team was honest and has integrity..

The Best Dealership to buy a RAM bar none

would never recommend them to anyone. i’ve owned a car with them for 2 years and it’s been the worst experience. services take forever, with or without an appointment. customer service is dead to these people. you will literally be ignored by most of them.

As a car salesman myself (different location), the whole team was great to work with. Bear is a super guy: very friendly, knowledgeable, accommodating, etc. Bill in Finance was the same. Great team. Great dealership. Easy process.

Our experience at this dealership was nothing short of amazing. It is evident that this team works well together and is committed to making sure every question and concern are answered in a timely manner. From the general manager, David Booth being personally involved, to Sean Donald the sales manager and new sales representative Sydney Palmer attending to us throughout the entire process. I would recommend this dealership to anyone looking for great customer care at a time when that is extremely hard to find these days.

Make sure you ask for Cleveland “the southern gentleman” great man , polite , and respectful.

Came to get a 2017 scat pack & Mr.Cleveland “Come On” Suttles made the car buying experience amazing came with clean clear instructions and made me feel like he really cared that I was getting the best deal and made sure my new car was in tip top shape definitely will recommend to anyone!

Thanks Jess! Great customer service. I will continue to bring my car here for sure.

The dealership was great! The ABS MODULE was the problem! Not available to get!! Elizabeth Morris was great, she told me upfront what was going to happen with the part. No fault to anyone at Shottenkirk CDRJ... She was correct!

Elizabeth is fantastic to work with and has the best customer service !!! Because of her we will be returning with any issues you have with my other vehicles.

Always a great experience, Dustin is the man, by far best service manager I’ve ever dealt with!!!

3 hours for an oil change with an appointment… my tech is back in the garage on his phone… Don’t be in a hurry here.

Our expectations were exceeded! Mickey in parts and Jess in service were exceptional and kept us updated. Repair done on time and perfectly!

I can’t say enough wonderful things about my experience at Shottenkirk. Top notch service from top to bottom. Richard, my salesman, was so kind and friendly, and made the entire buying process a pleasant experience. Bill, the closing manager, helped me finance my car at an amazing rate, and made the all the paperwork element of the process a breeze. Shawn, the manager, is an awesome guy who set everything up and assisted me from start to finish. Thank you team for making my car buying experience that much better!

Harold and Elizabeth were a pleasure to work with they took care of all of my needs chauffeured me to a destination and picked me back up. Roberto was the one that started on this process, but Lord knows he’s not doing well so these two champs took care of me and I really appreciate it