Great service! Friendly staff!

Very good experience. Love the guys there. They are very helpful.

Dustin was great to work with in service. They got my vehicle in quickly and fixed some minor things under warranty. Even provided a ride from and back to the dealership to get my truck back. Kept me updated the whole time. Definitely recommend.

Excellent service from Dustin and your team

Best service dealership I have been to. They have a comfortable waiting area They text the progress of the service throughout your wait. Extremely friendly service rep and very helpful and knowledgeable

My Jeep Cherokee was serviced within an hour for a routine oil change and tire rotation.

I absolutely loved my experience here. Corey was my sales man and he handled everything professionally and with no pressure. I will definitely be doing business with them in the future, they care about their cars and their customers.

I dropped off my Jeep to be serviced yesterday at 3:00. I was texted and kept informed until I picked it up. The service dept. sent pictures and information for me to approve the needed service. The moment it was finished they texted me and they had the jeep ready and parked out front when we picked it up. Our service advisor,Jessica was very friendly and helpful.

10/10! Please forward this response to the GM. Yesterday, my wife and I brought her 2016 Jeep Cherokee in for service. Long story short, it had a check engine light that a previous shop said they could not clear. We'd have too many negative, costly, and in my opinion, down right disgusting results from recent experiences in the last few years with our local Jeep dealership. I was absolutely dreading getting this issue addressed. My wife and I are in our early senior years, and the last thing we need is undue anxiety. I believe that you've put together a great team that completely won us over to making your dealership our go to from now on. Kudos to your leadership! A lot of small details contributed to an easy and actually delightful visit. First, the layout of the facilities was simple to navigate with very strategically situated signage that lead us to the precise service destination. Kudos! Next, we were greeted by an elder, very friendly and jovial gentleman who staged and parked us. Some might consider his status as somewhat insignificant. However, he was the first person we meant on arrival. He was the face of your dealership who immediately brought a smile to our faces and lessened our anxiety. Kudos! He directed us the to the adjacent location of the service reps. The proximity of the staging lanes and the service representatives, with expansive windows is another small but psychologically comforting situation. We didn't just abandon our vehicle in a random parking spot and then search for our previously arranged Service Advisor. We could see the reps waiting and our vehicle simultaneously. Kudos!, on another impactful aspect of the facility's purposely planned arrangement. Now, this is where the rubber meets the road. Dustin greeted us. Once again, remember, small details. His appearance was professional, his demeanor was genuine, he listened "intently" making sure he understood the issue of our visit. He was interested in the back store (his words) and used that information in assessing the situation. His calm, layed back personally, brought another level to the of lowering our anxiety level. As our good fortune would have it, Mike, who we learned was a mechanical technician was in the immediate vicinity. Dustin invited him to be involved in fully understanding the details leading to our visit. Mike was as equally tuned into our needs. It was actually quite amazing just how situationally aware and focused these two gentlemen were. This was exceptionalism I'd not seen. These men were exhibiting professionalism, empathy, and expertise. This may sound exaggerated to most, but to find dedication like this is a rarity. Their collaborative efforts were "elite". Kudos!! A details of the tentative resolution were explained and to our surprise, transport home was offered and provided by another mature gentleman, Mr. Wilson. We engaged in pleasant conversation and were grateful for the unexpected accommodation provided by the dealership. Kudos! Almost as soon as we arrived home, Dustin reached out with the finding of Mike's investigative segment, "and" a multi-point inspection assessment. This extra also paid dividends in preventive maintenance and safety. Kudos! In less than a few hours, Dustin called to explain the details and share that our repairs were completed. In conclusion, our experience with Shottenkirk Canton, was like a breath of fresh air. Totally hassle free. The repair was simpler, for a true technician, quicker, and far less expensive than expected. So for these many small but highly important details, we congratulate you and your organization for your collective, professional dedication and operation. Kudos!

My service appointment was on time and timely. I was very satisfied, my service advisor Brett Maddox was very understanding of my repairs and was very professional. I would recommend their service department for a quality servicing .

Had a great experience trading in my car and upgrading to a new one. Don was super efficient and helpful in the whole process. I was in and out and couldn't be happier.

I Took my son's car in for a recall repair. Shottenkirk CDJR did a great job...The service tech Dustin was professional and did a great job keeping us up to date with text and or call as to where they were with repairs...Called promptly when ser Vice was complete....I recommend Schottenkirk CDJR for your car's service needs.

customer service and the quality of car maintenance is great . They go over details thoroughly and answer questions. I did pull up a Mopar discount and the service counter said they could not honor it due to some IT update that they were working on. The facility is a bit outdated. Recommend they modernize a bit. Overall A- Shoutout to my service rep Brett. Great job young man!

I couldn’t be more impressed with the service I received for my Ram 1500 from Brett Maddox. From start to finish, everything was handled with professionalism, honesty, and real attention to detail. It’s clear Brett genuinely cares about both the quality of his work and his customers’ satisfaction. My truck runs better than ever, and the whole experience was smooth and stress-free. If you’re looking for someone you can truly trust with your vehicle, Brett is the one to go to. 🙏🤝🙏

From the time I arrived, Dustin Kelly, my Service Advisor, treats my like a family member, not just a customer. He now has a lifelong customer.

Very friendly and pleasant no complaints whatsoever well pleased

Came in for oil change, as always Dustin took care of me. He kept me updated and suggested doing some 90K stuff to help keep my car in good performance shape. Thanks Dustin!

Have routine service every 5000 miles they are always friendly, they explain everything in detail, very satisfied with their service department

Jess is always a pleasure to work with in the service depo

I want to thank Evan, David and the entire Shottenkirk team. They made me feel like family , the care and attention was above and beyond. I highly recommend this dealer and will always come back to do business here. The staff are kind, welcoming and listen to my needs. The value service is exceptional from the first call to the end of my process. Thank you !