I wish my local dealership service department Your guys handle my problem very well everything I witnessed while I was there was handled professionally management should be very proud of your service advisers
The svc advisors here are very helpful. They keep customer informed through process. My repairs have been thorough.
Joey, the service manager went over and above to make sure I was happy and taken care of with a loaner vehicle while mine was being worked on. Much appreciated!
Great results after a misfortunate event! Thanks to Sales team and the service team! Joey ( The Srvc Mgr), Ms. Susan, Duck and Bear have been great.
Friendly staff, worked very hard to get me the vehicle that I wanted. Would do business here again.
I bought a Truck from CarMax off a two year lease. This truck had an intermittent starting problem that nobody could diagnose. I finally took it to this Dealer and the Service was amazing!!!!
The staff is very friendly and very helpful they make you feel comfortable and they were very nice to deal with
I highly recommend these professionals to anyone. There can do and willing to serve their customers is impeccable!
Service was completed in a timely fashion and Steve, the Service Rep kept me apprised of the progress along the way.
Was great experience took care of me in every way love the vehicle they sold me
That is why I have Purchase two vehicles. The service is excellent and the service is great.
Muy amables y están con la disponibilidad de ayudar cuando lo necesite . Gracias muy amables
vern nice people to deal with especially amy shook very high regards for her and the whole crew that help put me in the truck
Great dealership and people! Takes me about an hour to get there with a dealership 10 minutes away from my house. Worth to drive to ensure service is done correctly. They also have great respect and camaraderie with their customers. Have never had a single complaint with their sales or service department.
Very good service from salesman to finance . Very easy to work with . Everyone was helpful
Love this dealership and their service department is top notch. I would highly recommend them!
Service staff was extremely helpful with selecting leveling kit compatible with model. Very nice dealership
My Service Advisor Steve.was outstanding, helpful, polite, accommodating. Service performed was good. I would recommend the dealership.
Just got an oil change. Everything good except price 84 bucks after 10% military discount. It was full synthetic. But that's high. Especially when you buy bulk oils and probably cost chrysler a buck a quart.
Shottenkirk service Team, September 2 2021 Was my first visit to Shottenkirk for a oil change in my 2018 Jeep. I called ahead & talked with Ryan about getting an appointment at 2pm. Ryan assure me I didn't need appointment. It was 4:30 before I was able to get there. The bays were all full & place was packed people getting ready for jeepfest. I was Meet as soon as I pulled in the lot at my Jeep, then in walked in the service office. Ryan Welcomed me in saying I spoke with you Eric on the phone correct? Ryan handled everything then ...
Everyone at this dealership could not have been more pleasant. What I thought was going to be a stressful situation… Ended up being a wonderful experience. I would highly recommend this dealership and especially Scott Trail.
Took a little while to get the deal done, but in the end Brandon Wilson and his team were able to get me the truck I wanted at a price my wife could live with. Thanks Brandon!
Having had such a poor experience at a dealer in chamblee, I had very low expectations, however your service department did an excellent job by communicating the process, keeping me informed of the status and providing a quality outcome to the service appt .
Great team. Bought last three cars here. And they've done all the service on those cars. All without any problems.
My oil change was completed in a timely manner. The staff was friendly and the the waiting area was very clean.
Great service and very professional. I went in and alittle bit after i didn’t think i was going to be able to get a car. Don Zorn is literally the best! He spent hours trying to find the best fit for me. I feel like he went out of his way and i truly appreciate him! Albert was amazing as well. They both made sure i would be comfortable with what i was getting!
Found the vehicle online they were very good about connecting me with the vehicle and we were able to close on the vehicle about a week and a half later everybody was wonderful
Great service and excellent customer service. Very professional and kept us updated on status of the vehicle. Wouldn’t take our cars to any other dealer.
This is the best Dealership in Ga ! This is the second vehicle I have purchased from them in the last two years and also the second vehicle I have purchased from Scott(Duck) . If you need a Truck Jeep or anything they sell see Duck! Great dealership!
Andrew was an amazing salesman! He was so much fun to work with! Harvey went out of his way to get the best financing as well! Definitely recommend!
They ALL was friendly. Brandon and Albert was Awesome. Great jobs guys. Albert went beyond level to get us approved. We really appreciated them both.
The staff was very friendly and helpful. I especially like the salesman that worked with me.Scott was patient and did his best to find the vehicle that fit my needs. Should I ever need another car, I would definitely return to Shottenkirk’s dealership.
They got me in quickly and out in one day where other dealers were booking me out almost 2 weeks. Everyone was very nice and make sure I got helped quickly
Overall was good but due to the short staff it took longer than expected 2 hours for an oil change is a little much. Should have taken no longer than 30 minutes .
Trustworthy! And delivers as promised. Waiting area was clean and comfortable.. Brett,, tech I worked with was a pleasure to work with.. Would recommend to everyone.
Don, this individual that took me from just looking to buying. He did this by learning about me, what I liked not only in a car but in my life. Don, help me figure out what my needs where and helped fulfill that need. If not for his interest in me I would not have made a purchase.
Great service, Brett helped me through all the process, he was very friendly and helpful, I will totally recommend this dealership, will definitely go back again in the future.
I enjoyed getting my truck back home but communication with costumer is very important , my truck has 159000 miles and had brake issues but was fixed
I came in with a couple concerns outside my scheduled service that the team worked to diagnose and fix. Easy to work with and communication throughout the process was second to none!
Brian was amazing to say the least. Bill in finance was just as amazing. This is our second vehicle from them and when/if we get another I will go no where else!! Thank you Brian also called the following day to check in.
No no no no no no non might no no no no no no no no no no no no no no no no no non
They service team took great care of me and communicated with me when they found more things that need to be serviced. I knew I was in great hands!
Great sales team. Bear helped me find the car I wanted and took the time looking through the inventory of models! After looking at 5-6 cars I was able to decide one the one - also test drove all those so patience was there!
Great experience from beginning to end. I would highly recommend this dealership and their entire team looking to buy a new or new used car.
The salesman was polite and respectful, he allowed me to get to the point and not waste his and or my time. Thanks Anthony J.
Great experience! Go see Ryan! He will take great care of you. So impressed with their department! I will totally recommend them to everyone I know!
Bryan made me feel valued as a customer a year and a half after I purchased my minivan. His demeanor reflected that he liked his job.
I just purchased my third consecutive vehicle from SHOTTENKIRK Dodge of Canton, Ga. They have the best employees who care and make you feel at home no pressure just outstanding salesmanship, service, financing and not to mention an outstanding selection of Ne and Used vehicles to choose from. I will be buying my next car there as well. I also let everyone I know how good and easy to work with so I do hope I have sent some business your way. Take care and see ya all when my next service is due.
Did a great job getting my parts needed to complete my service . Kristy was great in expediting these parts so I didn’t have to wait longer time
Excellent service and sales departments. Brian in sales and Colton in service, are wonderful! Everyone is friendly and has a smile. We are a Mopar family 2 Jeep Cherokee Trailhawks and a Ram 1500 currently. Durango, Charger and Grand Cherokee in the past. We know when we have found a dealership worthy of our loyalty and we have found it here.
Took good care of us got right in and got my truck back pretty fast and the work was done to my satisfaction. Very happy
If you want a pleasant experience, I highly suggest speaking to "ACE". He was not only an absolute pleasure to work with, he was not pushy on trying to sell me a vehicle. He lead us through the entire process, and when my wife contacted him about leaving our garage door remote in the trade in, he did not hesitate to look for it for us (and found it). If I could give 10 stars I would.
Service is outstanding. They listen to your problem and discusses the resolution. My service advisor Stephen was outstanding. They are the dealership for great service.
Brett did a great job with understanding what my problem was and made sure that the service people knew the problem The service team did a thorough job
Brett spent the time necessary to understand what I needed to have repaired. The work was done in a timely manner. The financial lady is always friendly and polite
I got an oil change, Shottenkirk personnel always treat me right. Always in a timely manner and the price was reasonable. Thank you everyone at Shottenkirk for a job well done.
They have taken care of my car and truck for the last 4 years and could not ask for better service, fair pricing or friendlier folks. Will always trust them with my vehicles and ask for Steven Thorpe. Awesome advisor
Cory made the process quick and followed up on a issue after the sale quickly, and staying touch with me I feel like it was a good deal
Took my new jeep in for warranty work. Great communication from service departments and service adviser Brett. Work was done quickly and they provided updates. I appreciate it.
They were very thorough. It was a rare issue but they kept at it and did a lot of test driving to finally fix the problem. Brett is an excellent customer service example.
Big Mike worked hard so we could get the vehicle and Bob in finance was so nice. I was impressed by everyone there. The duck man was so sweet to our grandson.
I did not have an appointment and was there a while but was given to option. No complaints. Service dept was top and Scott Trail
Very happy with the experience - Scott was great to work with and followed up a week after the call. Would highly recommend this dealership to anyone
Excellent attention from Brett Maddox in the service department . Great follow up and personalized treatment. I will come back due to the great service received
I had mentioned to the receptionist how nice the dealership community had changed over the years. Your dealership is very elegant. The people are all very personal and nice.
Brett was awesome! He was super friendly, knowledgeable and kind. He arranged a complementary shuttle for me since I couldn’t find an Uber or Lyft, and made the overall experience hassle-free. Mr. Joe the shuttle driver was nice as well, and as far as I can tell the techs did a great job on the service repair.
My whole experience was so great, from talking/texting/dealing with Stefan; all the way to picking my car up. I will definitely remember and come back for any service and hopefully one day for a new car as well!
I was very much surprised at the improvement in today's service. Usually takes much longer with no updates. Time promised was almost exact. Great job.
Went in for a recall and was taken great care of. Made appointment the day before. Showed up and checked in on my lunch break. Highly recommended!
Thank you 🙇 I appreciate the hard work it took to get me on the road. God bless! I would recommend Mike Mcclure & Harvey again at Shottenkirk in Canton
Finding the issue with the truck was difficult and once the issue was found it took some additional work to get the parts fixed in the warranty in place. Shottenkirk service director Brett did a great job of keeping everything coordinating and getting stuff done
Service representative Steven Allen Thorpe was pleasant To work with through the service process. I came in to have an oil change done on this visit.
Very good and very helpful with the process and good at noticing that u were there and never hound u about anything just was very helpful
I went in for a Re-Call. Steph went out of his way to Answer All of my Concerns. When I'm ready to Trade-In I Will Definitely be Back:-)
Was an amazing experience dealing with Brian Neal. He listened to what I was saying and did not push anything onto me. Was very respectful. He made sure I was aware of all the options whether new or used and took the time and patience dealing with me and my budget. Would go back again for the next one!
We had the BEST experience ever dealing with Albert Ridgeway. He was professional and very informative too. Our “new”vehicle was ready and waiting for us, along with the paperwork ready to sign. BEST overall purchase experience so far! These folks just keep getting better. We traded our car in for a SUV and we couldn’t be more pleased with the vehicle! This is the SIXTH vehicle we have purchased here in past five years! This dealership is our go to place for all of our vehicle needs. Thanks so much Mr.Ridgeway!
The Shottenkirk Dealership has the best service and car/truck owner wants! I will go there for all my vehicle needs. They also have some of the best costumer service that we want in a dealership.
Had a great experience with Scott “Duck“ Williams they made getting a car a fairly simple process with flexible deals that made things much easier.
The service area is clean and comfortable in case you need to wait for your vehicle. There are several reminder messages regarding your appointment and the staff is very friendly.
I came in with multiple problems. Steve in service took good care of me. The technician went out of his way to come out and explain all the problems in detail. I would not take my jeep anywhere else.
Really pleasant experience. Didn't take all day like some dealers.Bear and Duck were great. Tony was also very nice took extra time with us even after they were supposed to have closed. Definitely would buy from them again! Love my Highlander!!!
Had an initial hiccup, but things were quickly gotten on track. Excellent repair completed on my vehicle. Really appreciate the attention provided for my concerns on 1/22/21.
Steve Thorpe always goes above and beyond to help with our service needs. He makes sure we know everything that is going on with our jeeps.
Steven Thorpe did a great job and went over and above to make sure everything was right. The mechanic (not sure of his name) also did a great job. Much appreciated and my truck has never run as good as it does now. Better than when I bought it. Thank you!
Large selection of vehicles and helped me on a custom order for a 2021 Ram Promaster 2500 cargo van. Liked how they were set up to accommodate COVID concernd
As with the purchase of my RAM, the service department did a great job. They kept me informed and delivered my vehicle on time and at the quoted price. Thanks, Steve!
Great service department. Great at explaining the issue and with the service. Upsetting to have to replace the ABS pump at 6000 miles but the service was great.
The assistant service manager helped me was very knowledgeable and answered any questions that I had. Who every worked on my vehicle needs to double check their work and be a little cleaner.
I was very pleased with the visit. It was very simple and very easy. The employees was extremely helpful and nice. And the building was nice
Shottenkirk Dodge Ram performed service on my 2014 Ram 1500 yesterday 1/14/2021. The service writer (Sarah) was very knowledgeable about the service I was requesting. The mechanic completed his service execution (that required most of the day) at closing time. The service writer stayed until the mechanic was completed to deliver my truck to me. Great Job by all!!
Special thankss to General Manager David Booth , Carol aka Hellcat, Susan, and Bobby for the flawless day purchasing my vehicle. The customer service and professionalism is immeasurable.
No we didnt get what we wanted, but we were given goals and timelines to meet those goals, because' they work for you" and are trying to build a relationship not a bankroll. We love this dealership. They have our best interest first and foremost. you just have to go in with an open mind not a strong opinion. Especially if your credit is not so Kosher. There is always a solution never a problem.
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